FAQ

We offer free shipping for any domestic order within the US.

Shipping costs will be estimated at checkout. Refer to our Shipping Policy page for information.

Yes we offer free standard shipping and expedited shipping. Upon checkout you can select expedited shipping or standard free shipping.

Orders will be processed and shipped within 2-5 business days.

Once a shipping label has been printed, you will receive an email with the tracking number. Click the tracking number to follow your order right to your doorstep!

We will have your order shipped within 2-5 business days from the time the order is placed. Please allow 1-2 days extra during the holiday seasons as demand for the carriers is extremely high during this time.

Anywhere and everywhere! We ship worldwide (P.O. boxes included).

You are unable to change your order or details once purchased. If you made an error, please email our support@craggygames.com or fill out the contact message at bottom of this page.

Refer to our Return Policy page for information. 

We’re sorry to hear you didn’t enjoy your Craggy product(s). To return your order, please reach out to support@craggygames.com with your order number and the name used for the order. Please refer to our Return Policy for additional information.

Email customer support, support@craggygames.com, with your name and email used to purchase the game. Alternatively, you can also fill out the contact message at bottom of this page. We will be happy to resend the confirmation details for your purchase. 

Please send us an email at support@craggygames.com with reference to the damages (including photos of the damaged product). We will work with you to ensure you have a new game that you can properly enjoy!

Oh no! Sorry about that! Please email us at support@craggygames.com with your order number and a message to let us know what we forgot. 

Place the base on a sturdy surface. Insert the center rod in the base. Be sure that the hooks are in the bottom third of the center rod, with the hooks facing up. Place the top bar on the center rod in the same direction as the base. Push down in the center of the top bar rather than the ends. Please make sure that all pieces are completely inserted into the holes. Don't be afraid to give the center of the top bar a good love-tap to ensure it is inserted all of the way.

The easiest way is to put the game on a sturdy ground surface and without shoes, put your feet on the base and try a wiggle motion to remove the top bar. Repeat wiggle motion with the center rod. 

Simply twist the hooks to get them to face up. If they get bent, you can gently bend back into alignment. If it is beyond minor tweaking, please reach out via email to support@craggygames.com and we will give you a helping hand!

The center rod or top bar might not be in all the way. Try applying more pressure to get parts together, or use a rubber mallet. 

We can! Refer to our Custom Orders page for more information. 

Each game is approximately 20” long and sits ~15” tall when assembled. We’ve played a lot of different sizes...so trust us when we say size really matters!

Yes - each shot cup is coated with food-grade oil. Hand wash only: do not put in dishwasher or microwave (if people do that).

No two HOOKS look alike! Each game is handcrafted from natural wood and grain marks will vary. If you are dissatisfied with the Craggy look, email support@craggygames.com to switch out your game. 

One shot cup will come with your Shot Ladder. To purchase additional shot cups, go to our Accessories page.

Try a more gentle toss, that is rounded so that the ring goes to the side and behind the hook. Try not to throw directly at the hook.  Keep at it! Practice will unlock the code and you will be whooping on all your friends and family!

When you land the ring on the hook, move the shot cup one space towards your opponent. You win when the shot cup moves off the ladder!

With HOOKS! and an imagination, the game modes are unlimited! But here is a link to some of our favorite Game Modes. Check out our social media channels for even more variations!

Try teams! You can play some of our games in teams by alternating after you land the ring. You can also play tournaments or group games like King’s Cup or Baseball. Check out our Game Modes page or social media channels for variations.

Craggy Games is a new brand that offers interactive and unique games for adults and kids.  Our mission is to cure the 'Tech Zombie Plague' and bring people back to enjoying the present moment! Life is better that way...at least we think so!

You can shop Craggy products exclusively at craggygames.com, Amazon or from our Instagram and Facebook Shops

If you love HOOKS and would like to give a shout out to support our small business, or have some friendly constructive criticism, you can do so directly on the product page.

HOOKS is handcrafted in the US: Texas, Chicago suburbs and Virginia Beach.

Yes! New accessories and new games are in the works. Subscribe to our emails to be the first to find out.

For additional customer support questions you can reach us via email at support@craggygames.com. Our hours of operation are Monday - Friday 9 am - 6 pm EST.

Email partnerships@craggygames.com to get in contact with our team! Our hours of operation are Monday - Friday 9 am - 6 pm EST.

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