Shipping & Returns
OUR SHIPPING POLICY
All orders are shipped within 2 to 5 business days after the order is processed.
Free shipping for all orders being delivered within the continental United States (P.O. Boxes included).
We believe fun should not have borders: we offer international shipping! To view international shipping fees, continue through the checkout process and before payment.
NOTE: The customer is responsible for any duty fees associated with delivery. Customers who place an order and refuse customs payment after shipment are subject to a cancellation fee of $35.
OUR RETURN POLICY
We place a high value on quality and expect your game to be delivered ready-to-play; and you should too! When you receive your order, please give it a test run to ensure it is meeting the Craggy Standards. You will have 1 week (7 days) from the delivery date to return your game and be eligible for a refund.
Any game being returned due to a defect or an item being damaged will be covered by Craggy Games. If you changed your mind and would like to return the game, you will be responsible for the shipping costs.
I would like to return my game..
If you change your mind after delivery and your game has no defects, you can return your game by following instructions on your confirmation email. A Craggy Team Member will review your shipped return, a refund (minus shipping costs) will be issued to the original form of payment.
My game is broken..
We're sorry to hear that! Reach out to firstname.lastname@example.org. Once a Craggy Team Member sees the game has been picked up by one of our mail carriers, a refund will be issued or a new game will be shipped at no additional cost. Your call!
My order is incomplete..
We are a small business and mistakes happen, but we will make it right! Please send an email to email@example.com with details of the missing product along with your order information (order #, name and email).
All custom orders are final and will not be eligible for returns/refunds once they have been built.
At Craggy Games we created HOOKS! to be enjoyed and played for a lifetime! If, at any point, you feel that your game is unplayable, please send an email to firstname.lastname@example.org with your order information, and a picture of the issue. Once a Craggy Team Member has reviewed the issue, you will be contacted regarding next steps to ensure you are having fun again in no time!
We price ourselves on craftsmanship and quality products that can endure more than a few nights with friends.
Need more information?
Send an email to email@example.com and we'll get back to you as soon as we can! Stay craggy!